Delivery Shipments and ReturnsYour ShipmentUnited Kingdom
Mainland Shipment
Packages are generally dispatched within 1 weekday after receipt of payment, or in the case of UK local government orders, on the receipt of an 'official purchase order' and are shipped via 'next day' courier for delivery the following working day. Delivery tracking is available and parcels must be signed for before they will be left. We will provide you with a link to track your package online. However due to stock availability, and occasionally other unforeseen circumstances, you should allow up to 30 days for delivery.
United Kingdom Offshore ShipmentNorthern Scotland, Northern
Island, Channel Islands and other UK offshore Islands.
Packages are generally dispatched within 1 weekday after receipt of payment, or in the case of UK local government orders, on the receipt of an 'official purchase order' and are shipped via express courier for delivery within 2-3 days. Delivery tracking is available and parcels must be signed for before they will be left. We will provide you with a link to track your package online. However due to stock availability, and occasionally other unforeseen circumstances, you should allow up to 30 days for delivery.
International Shipment
Packages are generally dispatched within 1 weekday after receipt of payment, all orders must be paid for in full prior to dispatch. Orders are shipped by ParcelForce for delivery within 14 days (according to geographic location). Delivery tracking is available and parcels must be signed for before they will be left. We will provide you with a link to track your package online. However due to stock availability, and occasionally other unforeseen circumstances, you should allow up to 30 days for delivery.
Returns Policy
Your package will be dispatched at our risk but once signed for becomes your risk, you should open your package promptly once delivered and inspect the contents. Should you have any problem with the delivery this must be reported to D&Wp within fourteen calendar days and you should obtain a returns number from D&Wp, after which you will be issued with written instructions on how to make your return and claim a refund.On occasions items may become detached or broken in carriage and so long as these problems are reported within fourteen days they will be treated as 'under warranty' and repairs or replacement will be made free of charge. Although special care is taken to protect fragile objects, your package should be treated as 'fragile' and is at your own risk whilst in any internal transit or storage.Shipping cartons are amply sized and your items are well-protected.All products can be returned within fourteen days of 'signed for receipt' provided that they are in their original packaging, have not been used and remain in 'as new' condition. You should call D&Wp Customer Services and arrange for collection and obtain a returns number and return instructions. Telephone +44 (0)1206 391800You may need to return products by post or courier at your own cost, these should be sent insured for their full purchase price and on a 'signed on receipt' basis. Goods will remain at the customer's risk until signed for. by D&Wp You should still obtain a returns number from D&Wp Customer Services. Telephone +44 (0)1206 391800You must include in the package of returned goods either:
1. the original consignment docket and a copy of the D&Wp Invoice bearing the D&Wp Job/Order Number together with a note of your name, telephone number and address,
2. or a note giving your name, telephone number, address, original purchasers name and address and a description of why the goods are being returned.
We would urge to to contact D&Wp Customer Services prior to making a return to explain the circumstances and obtain a returns number. Telephone +44 (0)1206 391800 or Email info@dandwp.co.uk
Once agreed by D&Wp, rejected goods may be returned within fourteen calendar days, subject to them being in as new condition on arrival at D&Wp the customer will be issued with a credit note for the full value of the goods and the original carriage. If customers purchased the goods by credit card the same credit card will be credited with any refund.
If a customer prefers to return goods in person this can be arranged with D&Wp Customer Support. Telephone +44 (0)1206 391800